Cancellation conditions


You can cancel your contract declaration within 14 days without giving reasons in writing (e.g. letter, fax, email) or, if the item is left to you before the deadline expires, by returning the item. The period begins on the day after receipt of this instruction in text form, but not before receipt of the goods by the recipient (in the case of recurring delivery of similar goods, not before receipt of the first partial delivery) and also not before the fulfilment of our information obligations pursuant to Article 246 § 2 in connection with § 1 para. 1 and 2 Introductory Act to the Civil Code (EGBGB) as well as our obligations pursuant to § 312e para. 1 sentence 1 German Civil Code (BGB) in connection with Article 246 § 3 Introductory Act to the Civil Code (EGBGB). The timely despatch of the cancellation or the goods shall be deemed sufficient for compliance with the cancellation period. The cancellation must be sent to:

Altendorf GmbH
Wettinerallee 43/45
32429 Minden
Fax +49 571 9550-111

Consequences of cancellation

In the event of a valid cancellation, the payments or goods received by both parties are to be restored and, if necessary, any profit drawn (e.g. interest) surrendered. In the event that you cannot return the service received in whole or in part or only in a worse state, you shall be obliged to compensate us for any depreciation in value, if applicable. This does not apply to the surrender of goods if the deterioration of the goods can be exclusively traced back to their inspection, as would have been possible in a retail shop. In addition, you can avoid the obligation to pay compensation for the deterioration of the goods caused by the intended use by not using the goods as if they were your property and by refraining from doing anything that could impair their value. Items that can be sent by parcel post are to be returned at our risk.

The seller always has to bear the costs of the dispatch and the costs of the return. On the other hand, in the case of a previous contractual agreement, you have to bear the costs of the return if the goods delivered correspond to the goods ordered and if the price of the goods to be returned does not exceed an amount of 40 Euro or if you have not yet made the consideration or a contractually agreed partial payment at a higher price of the item at the time of cancellation. Items that cannot be sent in a package shall be collected from you. You must satisfy obligations to reimburse payments within 30 days. The period begins for you when you send your declaration of revocation or the goods, for us with their receipt.

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