On-site service

Our Service – competent, varies, directly on site

We know exactly what the failure of just one machine can mean for the entire production process and how important a quick repair is. That is why our experienced service technicians take a look at your defective sliding table saw on site and help you as soon as possible. Competent advice and professional support have been particularly important to us for decades.

Problems with your machine – no problem

Whether on-site help, replacement part inquiries, inspection, maintenance or advice – our team of experts, made up of service technicians, customer advisors and sales staff, will take care of all your questions and requests professionally, quickly and in an unbureaucratic way. All you have to do is simply fill out our respective online order forms.

Request on-site service now

Your benefits.

Professional maintenance
Trust in the experience of qualified Altendorf service technicians.

Full safety.
Machine failures due to wear are avoided.

Long machine life.
Your machine itself remains fit and ready for use even in old age, and regular machine maintenance also ensures the value of the machine.

Directly at your site – thanks to our Altendorf service technician team

Directly at your site - thanks to our Altendorf service technician team

With now seven technicians, we provide optimal support of your machines on site. No matter whether it is an inspection (maintenance) or a repair our qualified technicians are always on the spot.

We are able to solve more than 95% of service calls on the first visit.

Due to years of experience and an intensive, permanent qualification program, all technicians are equipped with in-depth knowledge for the best possible service on your machine. To ensure that the right spare part is available on site just in case, our technicians keep all common spare parts in stock in their vehicles. Should it be a very special part, we will of course provide you with it by means of our overnight delivery.

Request on-site service now

Sie haben ein Problem mit Ihrer Maschine und möchten, dass sich einer unserer erfahrenen Service-Techniker Ihre Formatkreissäge anschaut? Wir helfen Ihnen! Nutzen Sie ganz bequem unser Kontaktformular und vereinbaren Sie einen Service-Termin für Ihre Maschine direkt bei Ihnen vor Ort.

Brand *

Company *

Customer number

Contact person *

E-Mail *

Phone *

Street and house number *

Zip code *

City *

Country *

On site service

I hereby order an "on-site service" for the following machine

I am available during normal business hours:

I would like to order additional spare parts

Terms and conditions *

*I agree to my personal data being stored and processed for the purpose of dealing with my enquiry. Altendorf Group assures me that the data storage is necessary for the processing of my enquiry and that my data will not be used or passed on to third parties and in particular not for advertising purposes.

Further information can be found in the data protection provisions.

We will help you – competently, directly, personally

Do you have questions about your machine, a spare part or do you need any other information? Then take advantage of the short official channels to our expert advisors – by telephone and unbureaucratically.

Altendorf Service contact
(704)-360-4119

We are available for you by phone from Monday to Thursday from 08:00–16:30 and on Fridays from 08:00–13:15.

Points of contact

Get in direct contact with our service team.

To the contact partner

“When my customer has a problem, it always has to happen quickly. That’s why I’m always briefed precisely by my colleagues before I go on site, and I already have the spare part I need with me. We attach great importance to the best service — and our customers appreciate that.”

Alexander Fischer, mobile service technician at the Altendorf Group