Support like on-site.
Wherever you are. We are there to help! With Altendorf remote maintenance, you receive immediate support from us for your F45* sliding table saw – exactly when you need it, anytime, anywhere. Thanks to the software, our experts access your machine directly. They can move freely within the control and ensure efficient and quick troubleshooting. Our service technicians use the integrated chat function to inform you whether you need to intervene (e.g. pressing the start button).
*Only for machines of the type Altendorf F 45 EvoDrive or ElmoDrive from year of construction 06/2015 with the corresponding software update.
Problems with your machine – no problem<
Whether on-site help, replacement part inquiries, inspection, maintenance or advice – our team of experts, made up of service technicians, customer advisors and sales staff, will take care of all your questions and requests professionally, quickly and in an unbureaucratic way. All you have to do is: Simply fill out our respective online order forms.
Scope of services.
- Can be used with F 45 machines with Evo or Elmo control from mid-2015 onwards*
- Fast and precise error determination
- Directly on the screen and not just by phone
- Integrated chat function
- Error sources are eliminated, parameter settings are adjusted
- Prevent long downtimes
- Very low error rate due to direct access to the control system
- Always up to date
- Free use within the warranty
- Term: 1 year
- Adapter sent free of charge
- Request on-site service now
We will help you – competently, directly, personally
Do you have questions about your machine, a spare part or do you need any other information? Then take advantage of the short official channels to our expert advisors – by telephone and unbureaucratically.
„When my customer has a problem, it always has to happen quickly. That’s why I’m always briefed precisely by my colleagues before I go on site, and I already have the spare part I need with me. We attach great importance to the best service — and our customers appreciate that.“
Alexander Fischer, mobile service technician at the Altendorf Group