Remote maintenance

Support like on-site.

Wherever you are. We are there to help! With Altendorf remote maintenance, you receive immediate support from us for your F45* sliding table saw – exactly when you need it, anytime, anywhere. Thanks to the software, our experts access your machine directly. They can move freely within the control and ensure efficient and quick troubleshooting. Our service technicians use the integrated chat function to inform you whether you need to intervene (e.g. pressing the start button).

*Only for machines of the type Altendorf F 45 EvoDrive or ElmoDrive from year of construction 06/2015 with the corresponding software update.

Problems with your machine – no problem<

Whether on-site help, replacement part inquiries, inspection, maintenance or advice – our team of experts, made up of service technicians, customer advisors and sales staff, will take care of all your questions and requests professionally, quickly and in an unbureaucratic way. All you have to do is: Simply fill out our respective online order forms.

Jetzt Fernwartung anfragen

Your benefits.

Professional maintenance
Trust in the experience of qualified Altendorf service technicians.

Full safety.
Machine failures due to wear are avoided.

Long machine life.
Your machine itself remains fit and ready for use even in old age, and regular machine maintenance also ensures the value of the machine.

Transparent costs.
The flat-rate price includes the journey, as well as the time for the check-up. Only required replacement parts will be charged.

Scope of services

Can be used with F 45 machines with Evo or Elmo control from mid-2015 onwards*
Fast and precise error determination
Directly on the screen and not just by phone
Integrated chat function
Error sources are eliminated, parameter settings are adjusted
Prevent long downtimes

Very low error rate due to direct access to the control system
Always up to date
Free use within the warranty
Term: 1 year
Adapter sent free of charge

Request on-site service now

Callback Service

Title *

Type of request *

Topic

Name *

First

Last

Company *

E-Mail *

Phone *

Country

Postal code *

Here we assign your personal contact person.

City *

Street *

Your message

Terms and conditions *

*I agree to my personal data being stored and processed for the purpose of dealing with my enquiry. Altendorf Group assures me that the data storage is necessary for the processing of my enquiry and that my data will not be used or passed on to third parties and in particular not for advertising purposes.

Further information can be found in the data protection provisions .

We will help you – competently, directly, personally

Do you have questions about your machine, a spare part or do you need any other information? Then take advantage of the short official channels to our expert advisors – by telephone and unbureaucratically.

Altendorf Service contact
+49 571.9550-222

Hebrock Service contact
+49 5741.12113

We are available for you by phone from Monday to Thursday from 08:00–16:30 and on Fridays from 08:00–13:15.

Points of contact

Get in direct contact with our service team.

To the contact partners

„When my customer has a problem, it always has to happen quickly. That’s why I’m always briefed precisely by my colleagues before I go on site, and I already have the spare part I need with me. We attach great importance to the best service — and our customers appreciate that.“

Alexander Fischer, mobile service technician at the Altendorf Group