We know, what counts. Your satisfaction

Remote maintenance

Support like onsite.

Wherever you are. We are there to help! With Altendorf remote maintenance, you receive immediate support from us for your F 45* sliding table saw – exactly when you need it, anytime, anywhere. Thanks to the software, our experts access your machine directly. They can move freely within the control and ensure efficient and quick troubleshooting. Our service technicians use the integrated chat function to inform you whether you need to intervene (e.g. pressing the start button).

*Only for machines of the type Altendorf F 45 EvoDrive or ElmoDrive from year of construction 06/2015 with the corresponding software update.

Problems with your machine – no problem

Whether onsite help, replacement part inquiries, inspection, maintenance or advice – our team of experts, made up of service technicians, customer advisors and sales staff, will take care of all your questions and requests professionally, quickly and in an unbureaucratic way. All you have to do is: Simply fill out our respective online order forms.

Request remote maintenance now

Your benefits.

Professional maintenance.
Trust in the experience of qualified Altendorf service technicians.

Full safety.
Machine failures due to wear are avoided.

Long machine life.
Your machine itself remains fit and ready for use even in old age, and regular machine maintenance also ensures the value of the machine.

Transparent costs.
The flat-rate price includes the journey, as well as the time for the check-up. Only required replacement parts will be charged.

Scope of services.

  • Can be used on F 45 machines with Evo or Elmo control from mid-2015 *
  • Fast and precise fault determination
  • Directly on the screen and not just by phone
  • Integrated chat function
  • Sources of error are eliminated, parameter settings are adjusted
  • You save yourself long downtimes
  • Very low error rate through direct access to the control
  • Always up to date
  • Free use within the warranty
  • Duration: 1 year
  • An adapter will be sent free of charge
  • Request remote maintenance

Callback Service

Vielen Dank für Ihre Anfrage.

Wir werden Ihr Anliegen bearbeiten und uns bei Ihnen melden" - Ihre Altendorf Group

Wir helfen Ihnen weiter – kompetent, direkt, persönlich.

Haben Sie Fragen zu Ihrer Maschine, einem Ersatzteil oder brauchen Sie eine andere Information? Dann nutzen Sie den kurzen Dienstweg zu unseren Fachberatern – telefonisch und unbürokratisch.

Wir sind für Sie von Montag bis Donnerstag von 08:00 - 16:30 Uhr und Freitags von 08:00 - 13:15 Uhr telefonisch erreichbar.

„When my customer has a problem, it always has to happen quickly. Because of that, I am being instructed precisely by my colleagues so that I always have the right spare part with me. We highly emphasize the best service – and our customers value that.”

Jens Müller, Mobile Service Technician Altendorf Group